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A large Seattle-based health care provider,
with clinics and hospitals throughout the state of Washington,
had moved to implement Lawson Financials, an enterprise reporting
system, on their company computer system, but found that with
just a few months before the software was due to go ‘live’,
their staff were struggling to get the most out of the product.
iiR’s Challenge:
The client’s management team had become
very concerned about the speed with which essential custom
reports were being developed by their staff. The personnel
who had been set the task of implementation had spent months
writing reports which ran far too slowly, if they ran at all,
and many tasks were still unfinished. The management team for
the implementation felt that if these reports were not ready
quickly, it might jeopardize the success of the entire system,
and after a series of difficult and contentious staff meetings
where these reporting issues were raised, the decision was
made to seek help from iiR.
The Result
Our client was able to “go live” with
Lawson Financials in full confidence, with their report system
fully developed, fully distributed, and handled by team members
that were no longer overwhelmed by the challenges ahead of
them.
By serving as a virtual ‘enterprise report shock
force’,
the iiR team oversaw report architecture, construction, implementation
and the creation of a set of standards that would allow technical
employees to maintain the system without problem for years
to come.
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