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For any well-run healthcare organization, identifying
and implementing innovative ways to deliver high quality care
at competitive prices is an on-going priority. That’s
why one leading health care ministry providing integrated medical
assistance to communities on the east coast, boasting over
40 facilities, including hospitals, nursing care, assisted
living and retirement homes, home health services and hospice,
and employing more than 25,000 people in ten states, came to
Innovative Information Resources looking for advice.
iiR’s Challenge:
In order to start the customer’s company
on its path of clearing out inefficiencies and taking advantage
of coordinated purchasing opportunities, Innovative Information
Resources (iiR) was initially called on to create several reports
with Crystal Decisions’ Crystal Reports application,
to generate metrics for supply expenses and other financial
areas.
Through reporting, potential cost savings would
be identified to enable the organization to determine vendor
consolidation opportunities (and resulting lower supply costs),
and expired discounts lost. In short, the organization anticipated
greater visibility into their financial and operational performance,
resulting in identifiable and actionable cost-saving items.
The Result
The customer’s reports now give managers
and executives across all departments, key information regarding
their performance. Management is able to identify areas where
cost savings, streamlining, and efficiencies can be implemented,
daily, instead of waiting weeks for performance information
to become available. From the first few weeks of the new system,
inefficiencies were already being corrected, and substantial
money was being saved. Through implementation of a strategic
and integrated enterprise reporting system, our customer now
readily identifies what the issues are, what issues will come,
and how to best contend with them. Their business runs more
efficiently, money is saved, processes become faster, retraining
becomes easier, and the system requires less hands-on labor.
In
other words, reporting is a vital, on-going mechanism or
tool that enables this large and diversified healthcare organization
to keep an eye on expenses, institute savings, and move towards
its objective of streamlining expenses by $30 million this
year.
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